The Client:
Legal Firm 

The Need:

• Tech Need: Multi-site Windows 10 upgrade in legal offices
• Timeframe: One weekend 
• Number of Sites: 18
• Estimated Number of Hours to Complete: 546 

The Solution:
SmartSource rapidly deployed 72 technical engineers to the various sites, which spanned six different cities. All SmartSource resources were deployed over the course of one, pre-determined upgrade weekend and returned that Monday to provide on-site upgrade support.

SmartSource Results:

• All 18 client branches were fully upgraded and operational over the course of one weekend
• Client saw zero downtime as a result of the upgrade
• SmartSource was able to complete the work in just 546 hours
• On-site tech support following the upgrade was extremely effective for the client and its employees
• Client satisfaction rate: 110%