The Client:
Legal Firm
The Need:
- Tech Need: Multi-site Windows 10 upgrade in legal offices
- Timeframe: One weekend
- Number of Sites: 18
- Estimated Number of Hours to Complete: 546
The Solution:
SmartSource rapidly deployed 72 technical engineers to the various sites, which spanned six different cities. All SmartSource resources were deployed over the course of one, pre-determined upgrade weekend and returned that Monday to provide on-site upgrade support.
SmartSource Results:
- All 18 client branches were fully upgraded and operational over the course of one weekend
- Client saw zero downtime as a result of the upgrade
- SmartSource was able to complete the work in just 546 hours
- On-site tech support following the upgrade was extremely effective for the client and its employees
- Client satisfaction rate: 110%