The Client: A legal firm with multiple offices.
Tech Need: Multi-site Windows 10 upgrade in legal offices
Timeframe: One weekend
Number of Sites: 18 offices
Estimated Number of Hours to Complete: 546 hours
Our Solution: SmartSource swiftly mobilized a dedicated team of 72 highly skilled technical engineers to the 18 client sites located across six different cities. All of our resources were efficiently deployed over a predetermined upgrade weekend, and our team returned on Monday to provide on-site support for the upgraded systems.
SmartSource Achievements: We successfully completed the Windows 10 upgrade for all 18 client branches within the designated weekend timeframe. The upgrade process was executed seamlessly, resulting in zero downtime for the client’s operations. Remarkably, our team accomplished this task in just 546 hours, demonstrating our efficiency and expertise. Our on-site technical support following the upgrade proved highly effective, ensuring a smooth transition for the client and its employees. As a testament to our outstanding service, the client expressed their satisfaction, rating us beyond expectations with a client satisfaction rate of 110%.