The Client:
International Fast Food Chain
The Need:
- Tech Need: Cable and hardware upgrade – 3,300 devices
- Timeframe: Six months
- Number of Sites: 300
- Estimated Number of Hours to Complete: 5,300
The Solution:
SmartSource rapidly deployed two technical engineers per location to 300 restaurants. The locations were nationwide. All SmartSource resources were deployed based on delivery of equipment and client specification.
SmartSource Results:
- All 300 restaurants were fully upgraded and operational
- Client saw zero downtime as a result of the upgrade
- On-site tech support following the upgrade was extremely effective for the client, its employees and customers
- Client satisfaction rate: 100%