The Client: A nationwide restaurant chain operating across the United States.
The Requirement:
Tech Need: SDWAN Upgrade
Timeframe: 5 months (May-Sept)
Number of Sites: 406 locations across the US
Estimated Hours to Complete: 1,218 hours
Our Solution: Leveraging SmartSource’s robust project management office (PMO) and extensive field network of over 6,000 engineers, we successfully fulfilled the client’s request for an SDWAN Upgrade across their nationwide footprint. Our skilled engineers handled the removal of old equipment, installation of new equipment, and facilitated seamless cutover with remote assistance from the client’s IT team. To ensure efficient project tracking, our PMO team and onsite engineers utilized the client’s unique platform to monitor site progress.
Unique Challenges:
Navigating Covid-19 restrictions and consistent challenges in different markets
Coordinating with airports, malls, and other facilities with special access requirements
Managing projects in markets affected by civil unrest
Addressing technical issues related to compatibility between old and new equipment
Effective communication with end client management at the site level
SmartSource Achievements:
Successful upgrade of retail stores while adhering to the agreed schedule
Implementation of a tiger team approach and train-the-trainer methodology, which proved highly efficient
Comprehensive technician training on the upgrade process and client platform prior to site visits
Client satisfaction rate: 100%
