The Client:
Nationwide Restaurant

The Need:

• Tech Need: SDWAN Upgrade
  
• Timeframe: 5 months (May-Sept)
  
• Number of Sites: 406 Locations across the US
  
• Estimated Number of Hours to Complete: 1,218 hrs
  

The Solution:
With SmartSource’s PMO and field network of 6,000+ Engineers they were able to successfully support this client request for the SDWAN Upgrade across a nationwide footprint.  SmartSource Engineers removed old equipment, installed new equipment and provided cutover with remote assistance from the end client’s IT team.  The SmartSource PMO team and onsite Engineers utilized Clients unique platform to track site progress.

Unique Challenges:

• Covid-19 restrictions and consistent challenges in different markets
• Coordinating with airports, malls, and other special access facilities
• Markets where effected by Civil unrest
• Technical issues with old and new equipment compatibility
• Communicating with End Client management at site level

SmartSource Results:

• Successfully Upgrade of Retail Stores while staying on schedule
• SmartSource revealed that the tiger team approach and train the trainer worked very sufficiently
• Completed technician training of Upgrade and client platform prior to site visits
• Client satisfaction rate: 100%