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Case Study: SDWAN Upgrade

The Client: A nationwide restaurant chain operating across the United States.

The Requirement:

Tech Need: SDWAN Upgrade

Timeframe: 5 months (May-Sept)

Number of Sites: 406 locations across the US

Estimated Hours to Complete: 1,218 hours

Our Solution: Leveraging SmartSource’s robust project management office (PMO) and extensive field network of over 6,000 engineers, we successfully fulfilled the client’s request for an SDWAN Upgrade across their nationwide footprint. Our skilled engineers handled the removal of old equipment, installation of new equipment, and facilitated seamless cutover with remote assistance from the client’s IT team. To ensure efficient project tracking, our PMO team and onsite engineers utilized the client’s unique platform to monitor site progress.

Unique Challenges:

Navigating Covid-19 restrictions and consistent challenges in different markets

Coordinating with airports, malls, and other facilities with special access requirements

Managing projects in markets affected by civil unrest

Addressing technical issues related to compatibility between old and new equipment

Effective communication with end client management at the site level

SmartSource Achievements:

Successful upgrade of retail stores while adhering to the agreed schedule

Implementation of a tiger team approach and train-the-trainer methodology, which proved highly efficient

Comprehensive technician training on the upgrade process and client platform prior to site visits

Client satisfaction rate: 100%

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ABOUT SMARTSOURCE

SmartSource is a leading provider of technology staffing, multi-site deployment and technical solutions. We deliver both the people and the processes businesses need to advance and win with technology.

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  • What We Do
    • Staffing Solutions
    • Multi-site Deployment
    • Technical Solutions
    • International Services
    • Case Studies
    • Cloud Services
    • Managed Services
    • Compliance as a Service
    • Data Backup & Disaster Recovery
    • Multi-Factor Authorization
    • Heat Map
  • Jobs
    • Search Jobs
    • Consultant Resources
  • Who We Are
    • Our Team
    • Careers at SmartSource
  • Contact
    • Locations
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