The Client: A nationwide retailer operating across the United States.
Tech Need: Technology De-Install and Shipment
Timeframe: 4 days, including the weekend
Number of Sites: 543 locations across the US
Estimated Hours to Complete: 1,920 hours
Our Solution: SmartSource’s scalable solution enabled us to rapidly deploy a team of field engineers to 543 retail sites during the busy holiday season. Leveraging our extensive network of over 6,000 engineers and the support of our project management office (PMO), we effectively fulfilled the client’s request. To facilitate the de-installation project, SmartSource developed a solution that utilized local stores for the pickup of packing materials required for each site.
Limited planning time of only 2 weeks
Narrow 4-day onsite completion window for 543 sites
Provision of packing materials at each site by SmartSource resources
Utilization of special tools for certain equipment
Encountering locked sites upon arrival, necessitating coordination with locksmiths and the client
Successful completion of full de-installation at all 543 retail sites within the designated 4-day window
Onsite results of 99.4%, reflecting our commitment to excellence
Demonstration of our flexible and scalable solution capabilities
Client satisfaction rate: 100%