The Client:
Nationwide Retailer

The Need:

• Tech Need: Technology De-Install and Shipment
  
• Timeframe: 4 Days Including Weekend
  
• Number of Sites: 543 Locations across the US
  
• Estimated Number of Hours to Complete: 1,920 hrs
  

The Solution:
SmartSource’s scalable solution allowed their team to rapidly deployed Field Engineers to 543 retail sites during the holiday season.   With SmartSource’s field network of 6,000+ Engineers they were able to easily support this client request with the support of its PMO.   SmartSource also developed a solutions to utilize local stores for pickup of packing materials needed to complete the de-install project.

Unique Challenges:

• Only 2 weeks of Planning
• 4 Day Onsite Completion Window for 543 Sites
• SmartSource Resources needed to Provide Packing materials at each
• Special Tools were Required for some Equipment
• Multiple sites were locked upon arrival, so SmartSource coordinated locksmiths with the client

SmartSource Results:

• All 543 Retail Sites were fully de-installed within the 4-Day Window
• 99.4% Onsite Results “Best in Class”
• SmartSource revealed its flexible and scalable solution
• Client satisfaction rate: 100%