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Case Study: Nationwide De-Installation & Shipment

The Client:
Nationwide Retailer

The Need:

  • Tech Need: Technology De-Install and Shipment
  • Timeframe: 4 Days Including Weekend
  • Number of Sites: 543 Locations across the US
  • Estimated Number of Hours to Complete: 1,920 hrs

The Solution:
SmartSource’s scalable solution allowed their team to rapidly deployed Field Engineers to 543 retail sites during the holiday season.   With SmartSource’s field network of 6,000+ Engineers they were able to easily support this client request with the support of its PMO.   SmartSource also developed a solutions to utilize local stores for pickup of packing materials needed to complete the de-install project.

Unique Challenges:

  • Only 2 weeks of Planning
  • 4 Day Onsite Completion Window for 543 Sites
  • SmartSource Resources needed to Provide Packing materials at each
  • Special Tools were Required for some Equipment
  • Multiple sites were locked upon arrival, so SmartSource coordinated locksmiths with the client

SmartSource Results:

  • All 543 Retail Sites were fully de-installed within the 4-Day Window
  • 99.4% Onsite Results “Best in Class”
  • SmartSource revealed its flexible and scalable solution
  • Client satisfaction rate: 100%
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SmartSource is a leading provider of technology staffing, multi-site deployment and technical solutions. We deliver both the people and the processes businesses need to advance and win with technology.

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  • What We Do
    • Staffing Solutions
    • Multi-site Deployment
    • Technical Solutions
    • International Services
    • Case Studies
    • Heat Map
  • Jobs
    • Search Jobs
    • Consultant Resources
  • Who We Are
    • Our Team
    • Careers at SmartSource
  • Contact
    • Locations
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