The Client: A nationwide retailer operating across the United States.

The Requirement:

Tech Need: Technology De-Install and Shipment

Timeframe: 4 days, including the weekend

Number of Sites: 543 locations across the US

Estimated Hours to Complete: 1,920 hours

Our Solution: SmartSource’s scalable solution enabled us to rapidly deploy a team of field engineers to 543 retail sites during the busy holiday season. Leveraging our extensive network of over 6,000 engineers and the support of our project management office (PMO), we effectively fulfilled the client’s request. To facilitate the de-installation project, SmartSource developed a solution that utilized local stores for the pickup of packing materials required for each site.

Unique Challenges:

Limited planning time of only 2 weeks

Narrow 4-day onsite completion window for 543 sites

Provision of packing materials at each site by SmartSource resources

Utilization of special tools for certain equipment

Encountering locked sites upon arrival, necessitating coordination with locksmiths and the client

SmartSource Achievements:

Successful completion of full de-installation at all 543 retail sites within the designated 4-day window

Onsite results of 99.4%, reflecting our commitment to excellence

Demonstration of our flexible and scalable solution capabilities

Client satisfaction rate: 100%