The Client:
Nationwide Retailer
The Need:
- Tech Need: Technology De-Install and Shipment
- Timeframe: 4 Days Including Weekend
- Number of Sites: 543 Locations across the US
- Estimated Number of Hours to Complete: 1,920 hrs
The Solution:
SmartSource’s scalable solution allowed their team to rapidly deployed Field Engineers to 543 retail sites during the holiday season. With SmartSource’s field network of 6,000+ Engineers they were able to easily support this client request with the support of its PMO. SmartSource also developed a solutions to utilize local stores for pickup of packing materials needed to complete the de-install project.
Unique Challenges:
- Only 2 weeks of Planning
- 4 Day Onsite Completion Window for 543 Sites
- SmartSource Resources needed to Provide Packing materials at each
- Special Tools were Required for some Equipment
- Multiple sites were locked upon arrival, so SmartSource coordinated locksmiths with the client
SmartSource Results:
- All 543 Retail Sites were fully de-installed within the 4-Day Window
- 99.4% Onsite Results “Best in Class”
- SmartSource revealed its flexible and scalable solution
- Client satisfaction rate: 100%