The Client:
National Automotive + Tire Services Retail + Commercial Chain
The Need:
- Tech Need: Network Upgrade with Infrastructure
- Timeframe: 6 Months
- Number of Sites: 1248 Locations across the US
- Estimated Number of Hours to Complete: 20,000 hrs
The Solution:
SmartSource’s Enterprise scalable solution allowed their Targeted and selected team to rapidly deploy Field Engineers to 1248 retail Automotive Sites in an after hours Upgrade deployment enabling additional initiatives for the go forward technology strategies to the Customer’s Book of Business. Full upgrade included on site survey to then real time solution up to 36 Low voltage drops terminating to a network cabinet including patch to Meraki 48 port Managed switch and Firewall with Sim Card for cellular failover. Inclusive to this upgrade are terminated future technology service loops in preparation for future technologies. SmartSource also developed a full communications and reporting plan to work daily with the Customer’s support team for real time updates and Quality Assurance targeted paths.
Unique Challenges:
- Requirement change Management throughout the project
- Site location variances to standard footprint
- Weather conditions in the Northeast during winter for Scheduling
- Covid 19 Challenges
- Quality Assurance Additional Mandates added in week 18 of a 24 Week Project
SmartSource Results:
- All Stores Targeted were completed
- Additional non-Targeted sites were added to the Project previously determined exempt
- SmartSource Enterprise Team Fully Established
- Customer satisfaction 100%, with Compliance to New Corporate Standards
