Client: A national automotive and tire services retail and commercial chain.
Tech Need: Network Upgrade with Infrastructure
Timeframe: 6 Months
Number of Sites: 1,248 Locations across the United States
Estimated Hours to Complete: 20,000 hours
Our Solution: SmartSource’s enterprise-scalable solution facilitated the rapid deployment of a targeted and selected team of field engineers to 1,248 retail automotive sites for after-hours network upgrades. This upgrade deployment enabled additional initiatives aligned with the customer’s forward-thinking technology strategies as outlined in the Customer’s Book of Business. The comprehensive upgrade involved conducting on-site surveys and providing real-time solutions, including up to 36 low-voltage drops terminating to network cabinets. The scope also encompassed patching to Meraki 48-port managed switches and firewalls with cellular failover capabilities via a SIM card. Furthermore, SmartSource ensured the inclusion of terminated future technology service loops, preparing for forthcoming advancements. To ensure effective communication and quality assurance, SmartSource developed a robust communications and reporting plan, collaborating daily with the customer’s support team for real-time updates and targeted quality assurance paths.
Managing requirement change management throughout the project
Accommodating site location variances beyond the standard footprint
Navigating winter weather conditions in the Northeast for scheduling purposes
Overcoming challenges posed by COVID-19
Addressing additional quality assurance mandates introduced during week 18 of the 24-week project
Successful completion of all targeted store locations
Incorporation of additional non-targeted sites into the project, previously deemed exempt
Establishment of a fully capable SmartSource enterprise team
Achieving 100% customer satisfaction with adherence to new corporate standards