The Client: National retail jewelry store chain including sites in Alaska and Hawaii
The Need: Installation of a voice gateway and assist the client’s remote engineering team with configuration
- Timeframe: 3 weeks
- Number of Sites: 14 locations nationwide including multiple sites in Hawaii and Alaska
- Estimated Hours to Complete: 30 hours (2-3 hours per site depending on site readiness)
The Solution:
SmartSource’s experienced, on-site technicians worked to install the pre-configured voice gateway at each specified location. Once racked and powered up, the technicians worked with the client’s remote engineering team to complete the physical connections. While still on-site, SmartSource technicians again worked with the client’s remote engineer to complete the configuration and testing of the gateway.
Unique Challenges:
- Multiple location installations in Hawaii all performed on the same day at the same time
- Multiple location installations in Alaska all performed on the same day at the same time
- Some client sites were not ready on their scheduled installation day; the SmartSource team was tasked with removing the old gateway to ensure work could be completed on time
- COVID-19 supply issues caused some equipment delays
SmartSource Results:
- A seamless engagement with 100% client satisfaction
- Zero issues experienced during 12 of the 14 installations (two locations were not ready prior to the SmartSource team’s arrival)