Client: A national retail jewelry store chain with locations across the United States, including sites in Alaska and Hawaii.

Need: Installation of a voice gateway and assistance to the client’s remote engineering team with configuration.

Timeframe: 3 weeks.

Number of Sites: 14 locations nationwide, including multiple sites in Hawaii and Alaska.

Estimated Hours to Complete: 30 hours in total (2-3 hours per site depending on site readiness).

Solution: SmartSource deployed experienced on-site technicians to install pre-configured voice gateways at each designated location. Upon rack and power setup, the technicians collaborated with the client’s remote engineering team to establish the necessary physical connections. Additionally, while still on-site, SmartSource technicians worked closely with the client’s remote engineer to finalize the configuration and conduct thorough testing of the gateway.

Unique Challenges:

Conducting installations on the same day and time for multiple locations in Hawaii.

Conducting installations on the same day and time for multiple locations in Alaska.

Some client sites were unprepared on the scheduled installation day, requiring the SmartSource team to remove the old gateway to ensure timely completion.

Supply issues related to COVID-19 resulted in equipment delays.

SmartSource Results:

The engagement was executed seamlessly, achieving 100% client satisfaction. Throughout the process, 12 out of 14 installations were completed without any issues. For the two locations that were not ready before the SmartSource team’s arrival, appropriate actions were taken to ensure a smooth resolution.