The Client: National retail jewelry store chain including sites in Alaska and Hawaii

The Need: Installation of a voice gateway and assist the client’s remote engineering team with configuration 

• Timeframe: 3 weeks
  
• Number of Sites: 14 locations nationwide including multiple sites in Hawaii and Alaska
  
• Estimated Hours to Complete: 30 hours (2-3 hours per site depending on site readiness)

The Solution:

SmartSource’s experienced, on-site technicians worked to install the pre-configured voice gateway at each specified location. Once racked and powered up, the technicians worked with the client’s remote engineering team to complete the physical connections. While still on-site, SmartSource technicians again worked with the client’s remote engineer to complete the configuration and testing of the gateway.

Unique Challenges:

• Multiple location installations in Hawaii all performed on the same day at the same time
• Multiple location installations in Alaska all performed on the same day at the same time
• Some client sites were not ready on their scheduled installation day; the SmartSource team was tasked with removing the old gateway to ensure work could be completed on time
• COVID-19 supply issues caused some equipment delays

SmartSource Results:

• A seamless engagement with 100% client satisfaction 
• Zero issues experienced during 12 of the 14 installations (two locations were not ready prior to the SmartSource team’s arrival)