The Client:
Hospitality Chain

The Need:

• Tech Need: Server Deployment
  
• Timeframe: 12 Months
  
• Number of Sites: 2990 Locations across the US
  
• Estimated Number of Hours to Complete: 35,000 hrs
  

The Solution:

SmartSource’s Deployment Services team recruits, vets, and prepares all technicians prior to client technical screening to ensure the highest talent of field engineers are provided. Documentation is mailed to all field engineers to ensure paperwork is reviewed and understood before going on site. SmartSource provides 6 touch points with field engineers prior to site arrival. Field engineers are matched with personalities to ensure a “team” approach provides the best customer experience. Weekly engagement calls with client to discuss post sites from the week prior and provide immediate resolutions to challenges. SmartSource Program Deployment team provides 24/7 round the clock support of client 49 weeks out of the year.

Unique Challenges:

• Overnight work across multiple time zones
• Remote Locations
• Specific Skillsets

SmartSource Results:

• All 2990 Locations were completed within window
• 99.2% Fill Rate exceeded other vendors performance
• 97.5% Completion Rate (1st Visit)