Client: A distinguished hospitality chain.

Technical Need: Server Deployment

Timeframe: 12 Months

Number of Sites: 2,990 Locations across the United States

Estimated Hours to Complete: 35,000 hours

Our Solution: SmartSource’s Deployment Services team diligently recruits, rigorously screens, and thoroughly prepares all technicians prior to client technical screening, ensuring the provision of highly talented field engineers. Comprehensive documentation is meticulously dispatched to all field engineers, guaranteeing that paperwork is diligently reviewed and comprehended before their on-site deployment. SmartSource establishes six touch points with field engineers before their arrival at each site, fostering effective communication and a cohesive team approach to provide an unparalleled customer experience. Weekly engagement calls are conducted with the client to discuss the progress of completed sites and promptly address any challenges, ensuring immediate resolutions. The SmartSource Program Deployment team delivers 24/7 round-the-clock support to the client for 49 weeks throughout the year.

Unique Challenges:

-Overnight work spanning multiple time zones

-Remote locations requiring careful coordination

-Specialized skill sets tailored to project demands

SmartSource Achievements:

-Successfully completed all 2,990 locations within the designated time frame

-The outstanding fill rate of 99.2% surpasses competitors’ performance

-Remarkable completion rate of 97.5% on the first visit, demonstrating exceptional efficiency and effectiveness