The Client:
National dental chain comprised of corporate and franchise locations

The Need:

• Tech Need: PC Upgrade to support new software technology
  
• Timeframe: 14 Months
  
• Number of Sites: 1,400 Locations
  
• Estimated Number of Hours to Complete: 16,000 hrs
  

The Solution:

SmartSource’s scalable solution allowed their carefully curated team to rapidly deploy field engineers to over 1,400 dental office locations. Employing a two-phased project approach, Windows 7 machines were upgraded to Windows 10 machines in support of the client’s multi-level, national software upgrade initiatives outlined in the Customer’s Book of Business as a go-forward technology strategy. From SmartSource’s field network of 6,000+ engineers, targeted groups of field engineers were selected and onboarded by the PMO support team with a singular focus on this client’s dedicated need. Additionally, all client communication was coordinated through the SmartSource enhanced client portal system to schedule and communicate any daily schedule and delivery changes. Finally, a dedicated help desk support team was created under the SmartSource roof to support the day-to-day field engineering team and provide a full turnkey solution for the client.

Unique Challenges:

• Requirement change management throughout the project
• Site location variances to standard footprint
• Coordination to ensure the least patient disruption during business hours
• Winter weather conditions in the Northeast creating scheduling adjustments
• Additional quality assurance mandates 
• Continuing COVID-19 challenges

SmartSource Results:

• All targeted locations were completed during Phase I granting the SmartSource team the Phase II project
• Additional targeted sites, previously determined exempt, were added to the project
• SmartSource dedicated, specific team fully established
• Delivered 100% compliance to new corporate standards