The Client: A prominent national dental chain comprising corporate and franchise locations

Tech Need: Comprehensive PC Upgrade to support cutting-edge software technology

Timeframe: 14 Months

Number of Sites: 1,400 Locations

Estimated Number of Hours to Complete: 16,000 hrs

The Solution: SmartSource, renowned for its scalable solutions, efficiently mobilized a highly skilled team of field engineers to expeditiously deploy upgrades across the expansive network of over 1,400 dental office locations. A meticulously planned two-phased project approach was employed, seamlessly transitioning Windows 7 machines to Windows 10 systems. This upgrade aligned with the client’s ambitious national software upgrade initiatives, as outlined in their strategic vision. SmartSource’s extensive field network of over 6,000 engineers enabled the careful selection and onboarding of targeted groups of field engineers, exclusively dedicated to meeting the client’s specific requirements. Effective communication between the client and SmartSource was facilitated through our enhanced client portal system, ensuring streamlined scheduling and prompt updates on daily schedules and delivery changes. Furthermore, a dedicated help desk support team was established within SmartSource, providing comprehensive assistance to the field engineering team and delivering a complete turnkey solution for the client.

Unique Challenges:

Dynamic management of requirement changes throughout the project lifecycle

Adaptation to site location variations from the standard footprint

Meticulous coordination to minimize patient disruption during business hours

Navigating scheduling adjustments due to inclement winter weather conditions in the Northeast region

Integration of additional quality assurance mandates

Addressing ongoing challenges posed by the COVID-19 pandemic

SmartSource Results: Phase I of the project successfully completed all targeted locations, paving the way for Phase II.

-Additional targeted sites, previously exempted, were seamlessly incorporated into the project scope

-SmartSource established a dedicated and specialized team, fully committed to meeting the client’s needs

-Delivered exceptional compliance, achieving 100% adherence to new corporate standards